Operator Exchange: Turning Missed Bookings Into Revenue

The coach and minibus industry loses huge amounts of revenue every day; not because demand is low, but because capacity is fragmented.

Operators turn away profitable work when vehicles or drivers are unavailable. At the same time, nearby operators often have spare capacity sitting idle. The result is lost revenue, frustrated customers and unnecessary cancellations. 

Operator Exchange solves this. 

It allows operators using DrivenConnect to post jobs they cannot fulfil and have them picked up by other verified operators in the network - instantly, transparently, and with full control.

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What Is Operator Exchange?

Operator Exchange is a private, operator-to-operator marketplace built into DrivenConnect.

It allows our network of operators on the platform to post jobs that cannot be covered, set price and vehicle requirements and allows other operators to accept and deliver it.

DrivenConnect then handles operator verification, job distribution, tracking and accountability, and payments and settlement.

In return, DrivenConnect takes a small margin for running and maintaining the network.

You keep the customer relationship and the job still gets done.

The majority of the revenue stays with operators.

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Why This Matters

The transport industry is one of the most operationally complex sectors in the economy. Driver sickness, vehicle faults, traffic, and last-minute demand are unavoidable. What has been missing is a proper capacity-sharing layer - Operator Exchange.

It means:

• Fewer cancellations
• Higher fleet utilisation
• More fulfilled bookings
• Less operational risk

Instead of turning work away, you simply pass it to another operator in the network.

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Designed for Operators, Not Brokers

Operator Exchange is not a traditional broker model. There is no one squeezing margins or reselling your work behind closed doors. You decide which jobs to post, what price to offer and which jobs to accept. DrivenConnect’s margin pays for:

• Platform technology
• Payment protection
• Dispute handling
• Compliance and operator vetting
• Continuous job flow from universities and large clients

This makes the system fair, sustainable and scalable.

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A Network That Grows Your Business

As more operators join Operator Exchange, the value of the network increases. It becomes a live pool of national capacity, a safety net for your operations and a new revenue stream for under-utilised vehicles.

Whether you run one minibus or a large fleet, Operator Exchange allows you to operate as if you were part of something much bigger - without losing your independence.

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Already Proven

Operator Exchange is built on top of DrivenConnect, which already supports 30+ universities, hundreds of operators and tens of thousands of journeys. It was designed in one of the most demanding transport environments: student and school travel, where reliability is non-negotiable.

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The Future of Operator Collaboration

Transport will not be won by the biggest fleets - it will be won by the best networks.

Operator Exchange turns independent operators into a coordinated national platform, where capacity flows to where it is needed and customers always get served.

That is the future of coach and minibus operations - and it starts with Operator Exchange.

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